Privacy Policy

This privacy policy describes how DLP Services, LLC, its management and associated companies, may collect, use, and share your personal information when you use one the of websites or other interfaces we provide. This policy does not cover personal information you provide to us for other contexts or purposes, such as other business services, or via another manner.

We are committed to maintaining the privacy of your personal, health, benefit, and legal information. We recognize the information you provide or access is sensitive to you.

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By registering via one of our interfaces or using our services, you agree to the the terms of this Privacy Policy. If we update this Policy, your continued use of our Services is your agreement to the changed Policies. If you do not agree to these policies, do not use our Services.

Simply Put...

If you visit and use our website, apps, or other interfaces you agree to this Privacy Policy.

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We collect personal information about you in order to provide you access to our Services. We get that information when you provide it to us or when you or an authorized representative request it from one of our partners.

The Information we collect from you can include your:

  • Full legal name
  • Date of birth
  • Gender
  • Social security number
  • Address
  • Email
  • Phone Number
  • Next of kin
  • Device information
  • Location
  • IP address
  • Banking information
We also collect usage and access information when you access and use our Services.

If you contact us, we will collect your personal information and compare it against what we have on file.

If you choose not to share personal information with us, we will be unable to provide Services.

Simply Put...

We collect certain personal information in order to enable you to access the Services we provide. Additionally, we collect access and usage information to know who accesses our Services and your information, what they access, when they access it, where they are, and how they access it.

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Anonymized information in aggregate

We collect information when services are accessed and provide that information to analysts who review the activity for compliance and optimization. This data does not contain personally identifiable information by default, but may contain IP addresses or other device information to assist analysts in identifying behaviors. Should concerning information be found, it may be linked to personal information to prevent or address fraud and related activities.

The data may also be anonymized and presented to partners in various aggregate formats. If access and usage data is shared, the data will not contain your personal information.

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Anonymized information in aggregate

We don’t sell your Personal Information to anyone. We do however retain and use your Personal Information as required to provide Services, for compliance with the law, or compliance with our policies and industry standard practices. We may share information with partners to provide Services. You decide who has access to your Personal Information and what information they have access to in most circumstances.

We may share anonymized Information with partners. An example would be how many users are from a particular area, or how many service-connected conditions the average user has, or how many users have filed for a specific type of claim, or how many users are.

Web server logs and IP addresses

An IP address is a number that can be traced to your computer or mobile device when it accesses the internet. In order to use our services, both your devices and our servers use IP addresses to communicate. We collect each IP address that accesses our services.

Web server logs and IP addresses

Cookies

Cookies are pieces of information that are stored in your browser so that we can help identify you and your preferences. While the cookies never have your personal information, they do help us identify which computer is being used and which user is using it. It helps us perform two-factor authentication which keeps your personal information safer. We may also use tracking pixels to track how you access our system. A tracking pixel is an imperceptible picture on a web page with no personal data embedded. If you elect to refuse cookies, the Services we provide will be affected.

Cookies

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Sharing

We do not share your personal information except as required to provide the Services. An example is when we provide your personal information to the Veteran’s Administration to verify it is you.

We do not rent, sell, license, or trade your personal information with third parties for their own direct marketing use unless you expressly give your permission to do so. We will never share your information other than stated in this policy and as agreed by you.

We will use Information to provide Services to you, including to:
• Validate who you are;
• Help you with Services you have signed up to use;
• Personalize your experience;
• Deliver the Services to you or your authorized representative;
• Administer a feature of our Services.

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Sharing

Controlling who sees your Personal Information

When you use our Services, you decide who has access to your Personal Information and what access they have.

Controlling who sees your Personal Information

Access to Partner-held Personal Information

You determine what access our Services have to your Personal Information held by third-parties. When you sign up for our Service, we will direct you to the Partner website where you will authorize our Services to access your data in order to provide you Services. If you do not authorize that access, we will not be able to provide you Services.

From time to time, we may require additional personal information in order to provide a specific function of our Services on your behalf. In those instances, your information will be used in accordance with this Policy and for that purpose.

Access to Partner-held Personal Information

Sharing of non-personalized data

We may provide health or other information related to you in anonymized form to all users, third-parties, or Partners. An example would be as part of a report that demonstrates how many claims for a particular condition have been submitted through our system, or a percentage of claims that have been successfully awarded using our Services. We may also provide anonymized data to research partners. An example would be to a company studying the prevalence of a certain health condition in a larger population (back injuries in Navy veterans).

Anonymous data does not contain data that identifies you personally.

Examples of third-parties we would share anonymized data with include, but is not limited to:

  • Researchers
  • Law Firms
  • Advertisers

Sharing of non-personalized data

Personal Information shared with third-parties related to operations

We may share Personal Information with third-parties which we may or may not directly control to provide certain Services, such as:

  • Payment processing
  • Delivery of goods or services
  • Networking services
  • Billing and Accounting
  • Research
  • Marketing
  • Analyzing use of Services
  • Compliance
  • Support
  • Customer service
  • Company operations
These third-parties may use your Personal Information to assist us in our operations, but will never be authorized to share your data beyond our operations.

Personal Information shared with third-parties related to operations

Special legal circumstances

We may access or provide your Personal Information to others:

  • When requested in valid legal processes(subpoenas, court orders, regulatory oversight)
  • When used to establish our legal rights or to defend against legal claims
  • When used in compliance activities, such as fraud detection, suspicion, or prevention; or situations involving suspected or actual threats
  • As otherwise required by law.

Special legal circumstances

Business Transfers

We may share your Personal Information with other businesses in connection with the proposed or actual sale, assignment, merger, or other transfer of all or a portion of our business to those businesses. We will require those businesses to honor this Policy.

Business Transfers

Dormant Accounts

If your account is unused for an extended period, we may suspend or inactivate it. We will notify you before and after this occurs. If this occurs we will retain your Personal Information in accordance with our Retention Policy.

If your account is closed by you or terminated by us, we will delete your data and Personal Information in accordance with our Retention Policy. You may close your account by contacting us at:

DLP Services
1309 Coffeen Avenue, STE 1200
Sheridan, WY 82801

Or emailing: privacy@disabilitylawpro.com

Dormant Accounts

You may elect to provide access to your Personal Information to Veteran, Health, or Legal professionals for their review. An example would be when you would like an attorney to consider representing you or when you would like a physician to consider writing a medical opinion related to your conditions. We will provide the information to them that you have authorized so they can do what you have requested.

Use

We use your personal information to validate your identity with our data sharing partners. After validation, we retrieve information from those partners at your request, or that of your accredited representative.

In general, we do not store personal information dynamically retrieved from our partners. For example, we do not store:

  • Health records
  • Benefit records
  • Education records
There are limited exceptions to this policy. We do store records when:
  • You elect to hire us as your accredited representative. In that case we will access the information and make it work product. An example would be PDF documents in a c-file used as exhibits in an appeal;
  • We believe potential or actual unauthorized or other questionable activity has occurred.
Documents which become work product are stored according to our Retention Policy, unless a legal hold is placed on those documents, in which case they are retained until the hold is removed.

Use

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Our applications may contain links to third-parties. This privacy policy does not apply to those websites or those third-parties.

Simply Put...

This policy applies to us, not to other websites or companies.

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We understand that storing your data in a secure manner is important. We store your personal information and other data using industry standard physical, technical, and administrative safeguards in an effort to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction, or modification.

We use encrypted communication from your devices to us, and from our services to our partners.

Please note however, while we have followed industry standard best practices in securing data transmission and the data we hold, the confidentiality of material transmitted between devices can never be guaranteed, nor can it be guaranteed that unethical parties won’t find a way to illegally access data.

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We protect your personal information in numerous ways and to the best of our abilities, however your data can never be guaranteed to be 100% secure by any party.

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Those Under 13

We understand the importance of protecting children's privacy in the interactive online world. Our Services are not designed for, or intentionally targeted at, children under 13 years of age. It is our policy not to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any personal information to us or our website.

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Those Under 13

You are not allowed to register or use our services if you are under 13. If you are between 13-18 and have a qualifying adult who entitles you to benefits, and that adult has authorized you to access those benefits, you may access the platform. You may also have your Personal Information deleted.

Those under 18

While we do not solicit information from any minor, we recognize that some users have minors that are entitled to certain benefits and therefore minors could access the platform.

Minors under 18 years of age may have the personal information that they have provided to us through our website deleted by sending an email to privacy@disabilitylawpro.com requesting deletion. Please note that, while we make reasonable efforts to comply with those requests, deletion of your personal information does not guarantee complete and comprehensive removal of that data from all systems.

Those under 18

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The Services provided are based in the United States and any information provided will be transmitted to and stored in the United States. By using the Services, you agree to the data to be transferred into the United States if you live outside of the United States.

Simply Put...

Your data will be transferred to and stored in the United States.

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You may review and change any Personal Information you have entered into our System. You can request a deletion of Personal Information from our System by emailing us at privacy@vetconnectpro.com. If you elect to do this, we will delete any Personal Information we have stored in accordance with our Retention Policy.

However, we will not delete Information that is related to the Access and Disclosure Log or that is considered work product. This means we will retain Information that is tied to access and retrieval of your Personal Information from our third-party partners for compliance and fraud response purposes, and any work product according to our Retention Policy.

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You can update Personal Information we have collected.

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This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date at the top of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or sharing of personal information, we will notify you of the most recent changes to the policy, highlighting and explaining those changes. If you don't approve of a change to this Privacy Policy, you will have the opportunity to opt-out of the Services. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

Simply Put...

This policy may change. If it does, we will notify you of changes and you may elect to terminate Services as a result.

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Documents which become work product are stored for not less than 7 years and not more than 10 years, unless a legal hold is placed on those documents, in which case they are retained until the hold is removed.

Documents which are medical work product are stored for not less than 7 years and not more than 10 years, unless a legal hold is placed on those documents, in which case they are retained until the hold is removed.

Dormant Personal Information that is not work product is stored for two years, unless a legal hold is placed on those documents, in which case they are retained until the hold is removed.

Personal Information related to Access and Disclosure Logs is retained for 7 years, unless another period is specified in law or contract with the third - party providing the information.

All other information will be deleted within 45 days of the receipt of a formal request from the owner of the Information. Because we do not hold Personal Information provided by third-party in the normal course of business, we typical don’t have data to delete. Any data we do have is frequently related to work-product.

However, should we have any data, it will be deleted promptly as part of an automated process. This is usually immediate, but could be part of a batch process that is performed daily or weekly.

As part of compliance audits, should any Information be found that wasn’t deleted that is not subject to retention for another reason, it shall be identified and promptly deleted.

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We don’t store Personal Information acquired from third-parties in the normal course of business. We promptly delete data that is retained upon termination of Services, provided it isn’t being retained as part of a compliance function or as a component of our work-product.

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You may review and change any Personal Information you have entered into our System. You can request a deletion of Personal Information from our System by emailing us at privacy@disabilitylawpro.com. If you elect to do this, we will delete any Personal Information we have stored in accordance with our Retention Policy.

However, we will not delete Information that is related to the Access and Disclosure Log or that is considered work product. This means we will retain Information that is tied to access and retrieval of your Personal Information from our third-party partners for compliance and fraud response purposes, and any work product according to our Retention Policy. If you have any questions about this Privacy Policy or about our handling of your personal information, please contact us at:privacy@disabilitylawpro.com.

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Contact us if you have questions.